frequently asked questions
Care
We recommend removing your clay jewellery before showering, swimming or bathing. If they need cleaned, do so with a soft damp cloth or a baby wipe.
While clay jewellery is flexible to some extent, with every pair carefully tested for flexibility to ensure they are fully cured before sale, repeat bending will cause them to eventually break - so please treat gently to ensure a long life. Handle with love!
Sterling silver will remain reasonably polished with frequent wear, but can tarnish when not worn for some time. To avoid oxidisation, store in a clean, dry jewellery box where possible. Tarnished pieces can easily be polished to a shiny finish with a silver polishing cloth, or a mixture of lemon juice and olive oil.
Sustainability
All items are totally handmade, with sustainability at the core of what we do. Everything is slow-made in small batches, to the highest standard to make sure pieces last for a very long time. Unique, one-of-a-kind items are created from scrap clay, which prevents any of the materials I use from ending up in general waste. Packaging is 100% plastic free and fully recyclable to lower waste.
Conciously creating when working with a polymer material is extremely important to me, which is why there is a limited quantity of all designs.
I’m always open to suggestions as I grow and go forward in my journey with sustainability so if you have questions or recommendations please email me ~ melissa@castandclay.co.uk
Shipping & Returns
As all of my pieces are made by hand, please allow 5-7 working days for any polymer clay orders to ship. Items listed as a preorder will have specific turnaround times included in the listing. For more detailed shipping details, please see my shipping policies here.
I don’t accept returns due to hygiene purposes, but if you have any issues with your order, please contact me within 28 days of purchase and I will be happy to work something out with you.
Wholesale
If you would like to become a stockist of Cast & Clay Jewellery, please email me at melissa@castandclay.co.uk